Return and Exchange Policy
We at Q CARX Car Accessories Store are keen to provide the best service to our customers.
The customer has the right to return or exchange any product purchased, provided it is in its original condition, with the original invoice, within a maximum of 2 to 5 days from the date of receipt, and the purchased item must be in its original state, free from scratches or cracks, and in its original packaging. The customer must inform the store of their desire to exchange or return via WhatsApp message at the direct link (https://qcarx.com/ar/whatsapp/send).
* The customer has the right to return the defective item (manufacturing defect - breakage - shipping error) only within the allowed period for return and exchange, and must notify the store of the defect directly to coordinate the return. The customer is not entitled to request a return after the specified period, and the returned item must be shipped directly within a maximum of 3 days after coordination.
* Returns will not be accepted for any used, installed, or disassembled items.
* If the return or exchange requires shipping the product, it will be at the customer's expense (except if the error is from the store, then the customer will not be charged any amounts).
* Any refunds will be processed within five to fourteen working days after receiving and verifying the returned item, and the amount will be refunded via the same payment method used by the customer.
* The minimum shipping cost for the returned parcel is 30 SAR, and it increases depending on the size of the parcel, in addition to any costs incurred by the store for electronic payment companies or others.
* If the customer benefited from free shipping and wishes to return the product, the shipping costs benefited from plus the return shipping fee will be charged.
* The store is not responsible for any issues caused by shipping companies after delivering the shipment in good condition, and the customer's purchase of the product is considered acceptance of that.
* The customer must notify the store of their desire to return via WhatsApp (0543213377) or the direct link (https://qcarx.com/ar/whatsapp/send) to coordinate the shipping and follow-up by the store.
* The store is not responsible if the customer does not receive the shipment, and if the shipping company returns the shipment or if non-receipt causes loss, delay, or damage, the customer is fully responsible for the shipment and any costs to recover it.
* If there is any error in the shipment received by the customer that does not match their order, such as a different model or requested side, or any other issue, the customer must notify the store within a maximum of 7 days, and arrangements will be made to correct the mistake without any costs to the customer.
* If the customer requests to cancel the order before or after shipping, any amounts paid to intermediary companies (Tamara, Tabea, etc.) will be charged and are non-refundable from the order value.
